A claim can be a very stressful and upsetting time for businesses and individuals alike. As a client of Matrix Insurance, we take the hassle and stress out of your claim and are instrumental in ensuring the claims process is as smooth and seamless as possible.
How we help you in the event of a claim;
Lodge the claim with your insurance company
Arrange for an assessor to be appointed if necessary
Help you with paperwork and completing claim forms
Support you through the entire claims process
Keep you up to date with progress of the claim
Work for our clients to ensure you get the best possible result for your claim
What you must do in the event of a claim;
Immediately contact emergency services if there is a life threatening emergency
Perform a make safe to any damaged property to stop further loss from occurring. Arrange for a qualified contractor to do this if necessary
Notify Matrix Insurance Group of the claim within 24 hours
If machinery which is critical to your business fails then make arrangements within business hours to locate replacement plant or services
Remove property which could be exposed to further damage or loss
Keep in mind that no repairs are authorised until you have approval from your insurer
