News Matrix Insurance Group

Category: Insurance

What Makes Luxury Car Insurance Different from Regular Car Insurance
What Makes Luxury Car Insurance Different from Regular Car Insurance

Posted on November 17, 2020 | by Alex | Posted in Insurance

Luxury cars are often associated with the utmost comfort, performance, and drivability. If not these, then they certainly score high on the style factor. For some, owning a luxury car is a dream fulfilled while for others, it’s a perk of being born with a silver spoon. Either way, a luxury car is a status symbol. These cars are costly, and even the slightest of damage can lead to massive repair costs.

This is where having the best luxury car insurance comes in. As the name suggests, luxury car insurance offers adequate coverage for high-performance vehicles that regular car insurance cannot provide. Being aware of your car’s insurance needs is a must to ensure it’s protected from unforeseen damages or incidents. Read on to find out what makes luxury car insurance different from regular car insurance.

Why is luxury car insurance important?

There’s a reason why luxury cars are called ‘luxurious’. Because they are made of inherently expensive parts, the repairs can be expensive as well. An insurance policy for a luxury car usually has a higher premium and more add-ons than standard car insurance to cover for costly repairs and allow for greater coverage claim in the event of an accident/theft.

What are the insurance needs of a luxury car?

Luxury cars have a higher value than most other cars, which means they’re going to cost more to insure. However, these vehicles have additional insurance needs that are unique to cars of their category. First and foremost is the engine. If you have a luxury car with a powerful engine, your coverage needs are going to be higher. This is because sportier cars are likely to increase your risk of an accident.

Insurance rates for foreign luxury cars can also be higher since the replacement parts can be hard to come by in case your vehicle needs a covered repair. Theft coverage is also another thing worth considering as exotic cars are more likely to get stolen or vandalised than regular cars.

Many insurance carriers obtain theft rate statistics for each make and model of luxury car so they can base the insurance premium off of the numbers. The higher the risk of theft or vandalism, the higher the premium will be.

How a captive insurance company may not be a good fit

With all these unique insurance needs in mind, you may want to think twice before going with a captive insurance company (captives). Captives are set up by its owners mainly to insure against its own risks, allowing them to better manage risks and insurance allocations. That said, captives may not be the best fit for insuring your luxury vehicle.

In general, captive insurance agents tend to focus on getting the lowest price for their policyholders instead of ensuring luxury car owners with the coverage they truly need. Since they don’t deal with luxury vehicles very often, they may not have enough experience to meet the insurance needs of your exotic car.

As a result, this can create gaps in coverage which will come back to bite you in case your luxury car breaks down or gets into an accident. In addition to that, the insurance agent may find it difficult to answer any specific questions you may have regarding luxury car coverage since they specialise more on traditional cars.

Choosing a high-net-worth insurance company

Instead of rolling the dice with captive insurance, you may be better off choosing a high-net-worth insurance company (HNW). An HNW insurance company caters to policyholders with prestige cars, high-value homes, expensive jewellery collections, and the like.

Their specialised agents have sufficient experience and expertise when it comes to insuring luxury cars, giving you peace of mind knowing that you have adequate coverage for your vehicle. They will take into consideration not only based on your car’s make and model but your driving habits and other unique factors as well.

Should a situation arise where you need to file a claim, you can feel confident that the claim will be processed in a professional and timely manner. This is because the agents deal with exotic vehicles on a regular basis, which is something that cannot be said of your average insurance company. These are just some of the main benefits of working with a high-net-worth insurance company and it truly makes a difference when insuring your luxury car.

If you’re looking for the best luxury car insurance, your go-to option would be to work with a high-net-worth insurance company.

Buying from Insurance Brokers vs. Going Direct: What’s the Difference?
Buying from Insurance Brokers vs. Going Direct: What’s the Difference?

Posted on September 24, 2020 | by Jullian | Posted in Insurance

In this day and age of DIY culture, more and more consumers are buying insurance policies directly from an insurance company. And why not? It’s convenient, it saves money, and it’s less time-consuming compared to other options out there. If you know exactly what your needs are, then going direct is the way to go. But not everyone is keen on direct-buy insurance, especially those who are new to dealing with these sorts of arrangements.

This is where an insurance broker comes in. Everyone’s insurance needs will vary, and the job of insurance brokers is to secure the best policies for their clients. They offer professional and unbiased advice to help their clients make an informed insurance purchase. If you find yourself choosing between these two options, then don’t worry.

In this article, we’ll be taking a look at the benefits of using an insurance broker in Perth vs. buying directly from an insurance company to see which option is most suited for you.

Why use an insurance broker?

An insurance broker acts as a middle-man between their clients and insurance companies. Basically, they do the cross-comparison shopping to secure ample coverage for their clients based on their needs. Insurance brokers may specialise on a specific type of insurance (.e.g. life insurance or health insurance) or have extensive knowledge about insurance products across various industries. Brokers are licensed and governed by state regulations.

Insurance brokers earn money through sales commissions by selling a policy from the insurance carrier (which amounts to a percentage of their client’s premium). This costs the insurance company more to sell you insurance through a broker, which can affect the price they charge.

Benefits of using an insurance broker

Insurance brokers work for you by carefully analysing your options and help you acquire the most optimal insurance in a timely and stress-free manner. Their expertise ensures you are matched with the ideal policy to meet your specific needs. Most brokers are familiar with the policies of more than one company and they bring this expertise to use to filter out the right terms, coverage, and conditions.

Insurance can be pretty complex, especially to those who are unfamiliar with the jargon used in the industry. Most consumers end up buying policies they don’t need simply because they don’t have enough knowledge about insurance (which leads to more expensive premiums). There’ no substitute for genuine expertise and years of experience in the insurance field and brokers are well-versed in that regard.

What to consider before using an insurance broker

Insurance brokers get paid by the insurance company for selling you a policy. This means the final cost of an insurance policy can be much higher than a direct-buy policy. If the insurance is the same rate year after year, your policy requires payment of the commission repeatedly — and if the price goes up, the commission may go up, as well. Some brokers don’t handle claims. For that, you’d still need to go through the insurance company’s claims team. Make sure to discuss this with your broker for full disclosure.

What Is Direct-buy Insurance?

As the name suggests, direct-buy insurance is the act of buying a policy directly from an insurance company.o directly to the company’s website to buy a policy. There’s no middle-man to negotiate the purchase as it’s just between you and the insurance company itself. You’ll form a relationship with the insurance company which is a big deal to people who care about brands and reputation. This relationship starts when you apply for the policy and can continue throughout the policy’s lifespan and beyond.

Some direct-buy insurance companies are aiming for a more tech-savvy approach to cater to the new generations. Along with the standard live customer service teams and claims groups, you might encounter features like live chat, instant (same-day) downloadable policies, custom dashboards, and more. Insurance brokers might also have online platforms for you to buy insurance, but they are not the insurance company paying your claims.

Benefits of direct-buy insurance

One of the main benefits of going direct is that you’ll find lower prices on your premiums. This can be attributed to the insurance company not having to pay an insurance broker a sales commission. You also avoid some of the fees that brokers charge when they represent you. Since you’re the one buying the policy, you won’t have to deal with sales pressure and you can comfortably make choices all on your own.

Buying directly from an insurance company is usually fast and easy. Depending on the company, you may even be able to get last-minute coverage.

What to Consider About Direct-Buy Insurance

Direct-buy insurance is recommended for those who understand their needs and know which policies to purchase. When shopping around, try to obtain quotes from various insurance companies to compare prices. Buyers who have more complex insurance requirements may need to have a policy customized, and it may take time and experience to explore those options on your own.

Thermal Imaging: How to Use it to Protect Your Business from Electrical Faults
Thermal Imaging: How to Use it to Protect Your Business from Electrical Faults

Posted on September 15, 2020 | by | Posted in Insurance

We’ve all heard that old adage, “prevention is better than cure”. And when it comes to protecting your business from electrical faults, it’s surely an adage worth paying attention to. Faulty electrical equipment is one of the leading causes of workplace fires in Australia and it can have a devastating impact on your business. From being unable to operate to potentially losing specialised equipment, minimising electrical faults is crucial to protecting your business from huge financial losses.

This is where thermal imaging comes in. In this article, we’ll discuss what thermal imaging is all about and how you can use it to prevent electrical faults inside your establishment.

Why use thermal imaging

Thermal imaging is one of the most cost-effective ways of managing electrical faults. It ensures there are no hidden faults underneath a switchboard, distribution board or any heat-emitting device for that matter. It could save a company from a whole lot of trouble, not to mention a whole lot of money as well. Over the years, the cost of thermal imaging has decreased significantly, making it even more accessible to businesses of all sizes.  This can prove to be a huge difference-maker in terms of spotting an issue in advance or overlooking a serious problem that could come with catastrophic consequences.

By using thermal imaging in your switchboards and other pieces of electrical equipment, you can detect anomalies in the hot spots early on address them immediately before they turn into a major issue. When a piece of equipment fails, you face significant downtime along with the additional repair/replacement costs. If there are dangerous conditions within the switchboard, it could catch fire or induce or induce an electric shock to employees in close proximity, and that could otherwise be fatal.

How does thermal imaging work

Thermal imaging is conducted by an infra-red camera that scans electrical equipment and captures different levels of infrared light. This then tracks the heat emitted by the scanned equipment and detects its surface temperature. 

A thermal imaging scan of the equipment is produced. These can identify areas of the equipment that are working properly, those that require careful monitoring, and those that require immediate maintenance.

The imaging scans can then be used as part of an agreed maintenance schedule. By identifying equipment and infrastructure that are at risk of electrical faults, it’s much easier to implement an improvement plan that’s safe, accurate, and timely.

Not only does thermal imaging mitigate business interruptions, but it also circumnavigates a whole host of other problems that could prove financially devastating if left unaddressed.

How often should you conduct thermal imaging?

How often a specific business needs thermal imaging depends on a number of factors such as the type of equipment used and the amount of load the system is under. Since each business is unique, there are no set of standards regarding the frequency of thermal imaging.

For example, in a regular office building, we suggest conducting thermal imaging scans every one to three years, taking into account the size of the building and the nature of the business. A manufacturing site, on the other hand, has much high power drain on the electrical systems, which makes thermal imaging necessary at least annually. If it’s a mining site, potentially every week if possible.

Ideally, you should be balancing the load you’re putting onto the system. It helps to know the equipment you’re using as well to limit the risk of something going completely haywire. This is especially important if you’re renting your business. For businesses that rent their premises, it’s a good idea to know where the responsibility for system maintenance and thermal imaging falls. While the building’s electrical system is usually the building owner’s responsibility, the load that’s placed on it (along with the equipment used) is mostly down to the tenant. If you’re unsure about this, make sure to clarify with your landlord.

In such an instance, it’s safe not to assume. If there’s not an agreement in place, there needs to be a conversation. Sometimes the tenant pays, sometimes the building owner, sometimes it’s split between the two.

Using thermal imaging for your business

Using thermal imaging requires experience and expertise. It’s wise to leave this to professionals that are well-versed in using a thermographic camera. These individuals know how to conduct, scan analysis and can recommend the ideal corrective action to limit potential electrical faults.

Commercial electrical contractors sometimes offer thermal imaging as an additional service – and if not, they should be able to recommend an accredited professional to their clients. Once you’ve found the right people to hire, the first thing you should do is acquire a baseline assessment. What this does is identify immediate problems and be a point of reference to compare future scans with. It can also provide significant comfort to you, as a business owner, that you’ve got full visibility on the electrical risk of your business.

8 Risk Management Tips that Every Food Business Should Know
8 Risk Management Tips that Every Food Business Should Know

Posted on September 01, 2020 | by | Posted in Insurance

When it comes to running a food business, preparing for the worst is critical to its success. From food spoilage and kitchen fires to liquor liability lawsuits and allergic reactions, a single incident can quickly turn around your fortunes and even force you to close your doors for good. That’s why it’s important for businesses to conduct a restaurant risk analysis first to identify potential issues and address them early on.

In this article, we’ll be discussing 7 of the best risk management tips that will keep your employees safe, protect the nature of your business, and ensure the success of your food business by limiting the chances of incidents from occurring.

1. Proper staff training

Your staff is the driving force of your food business and having a competent team of employees can really make a huge difference. It all starts with proper staff training and certification. Your staff should be well-versed at handling day-to-day operations and demonstrate both skill and knowledge in the following areas.

  • Work safety – Protect your employees by conducting regular training sessions on using kitchen tools, equipment, and the like. Your staff should wear the right uniform for work along with the required personal protective equipment (PPE) for their line of duty.
  • Food sanitation –  Walk your employees through the proper food safety protocol such as knowing how to store, handle, and prepare food. Hygiene is a top priority when running a food business so make sure your staff are knowledgeable about food safety and sanitation.
  • Customer service –  One of the hallmarks of a great food business is excellent customer service. Employees who interact with customers should know how to address their concerns in a friendly and professional manner.
  • Alcohol service – If your business serves, sells, or furnishes alcohol, you could be held liable for incidents involving an intoxicated guest. Make sure your employees are trained in proper alcohol service, especially when dealing with an intoxicated guest.

2. Take advantage of technology

Food businesses today should take advantage of technology to mitigate potential privacy risks. For example, if you store sensitive customer information like credit card numbers, it should be in your best interest to protect those data at all costs. Keep phishing, malware, and viruses at bay with the appropriate software and firewall. Add password protection and encryption to your WiFi to secure your customers from hackers.

3. Maintain the facilities

To reduce the odds of property damage, be sure to maintain the facilities of your restaurant. First and foremost, the kitchen should always be clean and hygienic. Conduct regular inspection to ensure the interior and exterior of your establishment are in good working order. A well-maintained restaurant will not only draw in more customers but will also be safer for you and your staff to operate in.

4.  Meet health and safety codes

Meeting health codes is a must for any food business and your staff should know how to follow them to the tee. Regulations vary by state and country which is why you want to review them and have your staff walk through the health codes. Employee hygiene, food storage, and proper equipment use are just some of the ways to reduce cross-contamination in the kitchen.

5. Acquire the right licensing

You will be required to obtain the right licensing before your food business is up and running. Some of the things you’ll need to obtain are:

  • Business license. In most counties, your business must have a commercial license in order to legally operate so securing a business licence should be one of your main priorities.
  • Foodservice license. If your restaurant or bar passes health inspections, your local health department will issue you a food service license.
  • Liquor license. You will need a liquor license in order to sell or serve alcoholic beverages at your place of business. Some states may even require your servers to carry permits before they can legally serve the public.

6. Disclose dietary information and potential allergens

According to the Australian Consumer Law, failure to list a potential allergen in a meal is considered a breach and you may end up dealing with a case in your hands. Keep your customers safe and disclose any dietary information and potential allergens in your restaurant’s menu.  For example, if you offer gluten-, dairy-, or meat-free dishes, make sure to highlight these offerings on your menus to assist customers with dietary restrictions.

If possible, list nutritional details about your food items on the menu, in a separate handout, or on your website. This is especially helpful if you have low-calorie options you want to feature for health-conscious guests.

7. Preparing for forced closure

Running a food business is about the constant balance between income and expenses. When an incident such as a fire, natural disaster, or a global health pandemic leads to an unforeseen closure, the loss of income can prove devastating. This is where business interruption insurance comes in. Business interruption insurance provides protection against forced closures associated with a property insurance claim.

Having the right insurance policies is an important part of any restaurant’s risk management plan. It helps you prepare for unexpected incidents and weather financial storms stemming from serious accidents and lawsuits. To learn more about which type of insurance your business needs, contact Matrix Insurance today and we’ll attend to your needs as soon as possible.

Managing the Risks Associated With the Motor Trade Industry
Managing the Risks Associated With the Motor Trade Industry

Posted on August 28, 2020 | by | Posted in Insurance

It’s no secret that the motor trade industry carries plenty of risks. From employer safety to cybersecurity and vehicle management, it’s important to know how to manage such risks and secure proper cover for your business. In this article, we’ll be taking a look at the most common risks associated with the motor trade industry insurance and help you determine which type of cover you should purchase.

Health and safety risks

Motor trade organisations pose a wide range of health and safety risks for both the staff and the general public. Here is how you can minimise these risks and ensure the safety of everyone in the organisation.

  • Machinery handling – Vehicle maintenance and repair often require the use of mechanical equipment. To protect employees from machinery hazards, it’s crucial to implement personal protective equipment (PPE) such as safety goggles and ear defenders. Conducting routine maintenance and prohibiting machines from being left unattended will go a long way towards reducing workplace hazards.
  • Falling objects – Car lift failure is very dangerous and employees could suffer from serious injuries from falling vehicle parts. Limit the risk of falling objects by inspecting car lifts and jacks on a regular basis and ensuring the equipment does not exceed safe working loads.
  • Hazardous substances – Engine oil, toxic exhaust fumes, and cleaning chemicals can pose a serious threat to one’s health. Avoid health concerns by wearing the appropriate PPE like gloves, goggles, and masks when dealing with hazardous substances.
  • Electrical/fire hazards – Faulty electrical wiring, overcharged batteries, and contact with petrol can potentially cause electrical/fire hazards. It’s crucial to conduct a fire risk assessment of your building to mitigate any fire risks along with proper staff training on using electrical devices safely.
  • Public access –  When working in the garage or workshop, it’s best to limit public access as much as possible. Encourage the staff and your customers to refrain from entering the garage or workshop without proper permission as these areas possess health and safety risks for the general public.

Vehicle management

A successful motor trade business is about maintaining your most important assets and those are your vehicles. The goal is to keep your vehicles safe and secure whether they’re in the workshop, garage, or in the forecourt. 

  • Staff selection – Proper staff selection is one of the best ways to keep your vehicles secure. Implement a strict employee vetting system and training program to ensure your staff members are trustworthy, reliable, and honest.
  • Vehicle theft – Vehicle theft is commonplace in the motor trade industry and it can negatively impact your organisation in many ways. Employing security guards, installing a comprehensive security system, and safe storage of vehicle keys are effective at reducing vehicle theft within the site.
  • Test drives – Most customers request for a test drive prior to purchasing a vehicle. Before allowing vehicle access, make sure your staff reviews the customer’s credentials first. Ensure that the customer’s driver’s license is authentic and conduct a background check if necessary to limit the risk of vehicle theft.
  • Vehicle technology – In a world where vehicle technology is constantly evolving, motor vehicles continue to be outfitted with the latest features and advancements. Keeping up to date on these technologies is crucial to prevent misuse, vehicle breakdowns, or advanced methods of theft. Only allow well-knowledged staff to handle new technology like hybrid vehicles and electric cars.


As organisations across the motor trade industry go digital, having top cyber-security features is a must for any business. Protecting sensitive data such as customer information, commercial online banking systems and employee records are more important than ever.

  • Make sure your organisation implements top cyber-security measures such using data encryption, strong passwords, antivirus and malware protection, and updating software frequently.
  • Train your staff on how to detect phishing scams and reporting a breach. Only allow tech-focused employees access to sensitive data.
  • Enforce specific cyber-security policies, such as a BYOD policy, safe internet/email usage policy and a data breach response policy.

Securing the right cover

Apart from top risk management practices, ensure ultimate peace of mind for your motor trade organisation by purchasing motor trade insurance. Motor Trade Insurance policies are designed to cover organisations whose staff earns their living by buying, selling, repairing, and working with vehicles of all shapes and sizes.  Motor trade insurance provides cover for small, big or even part-time motor traders. There are many different kinds of motor trade insurance policies that differ in premiums, features, and the extent of coverage. A motor trader should choose an insurance policy that not only fits within their budget, but also their needs and requirements as well.

Apart from motor trade insurance, you need additional coverage to ensure your organisation is protected from unforeseen financial incidents. 

  • Building and contents insurance
  • Public and products liability insurance
  • Crime insurance
  • Employer’s liability insurance
  • Tools and equipment insurance
  • Directors’ and officers’ insurance
  • Professional indemnity insurance
  • Road risk insurance

To better understand which types of insurance is right for you, it’s worth contacting a reputable group of insurance brokers that will give you sound advice on the best insurance solutions for your business. For more information about motor trade insurance and which cover you should purchase, contact Matrix Insurance today and we’ll gladly attend to your needs.

Request a FREE Quote